Customers? How about Long Term Partners
With time selling has been replaced as the main objective for any entity. Business has become more of creating and maintaining relationships. You will be right to say its personal. The customer is the only thing that remains constant in the business. The customer reigns supreme with their needs, desires and concerns being the basis for every step taken by a business. Customers range from other business to individuals. Thinking like a customer is how you get a customer glued to your business thus provisions have to be made for that.
Making new friends might be the best idea your parents ever gave you. With this skill you will always be in business. Using the internet to hold conversations with people and showing up in business seminars might do your business a whole lot of good. This is how you get people to know you. Friends and family are about the best place to start when looking for customers. You should not close the chapter there. The people who are important to you in one way or another like your dentist , doctor , postman , mechanic or your hairdresser and barber might are other options. The kind of influence that this people have in your business is tremendous and it’s a plus for you because your are very much comfortable approaching them.
Talking could be effectively replaced by email marketing. This way your customers keep getting more from your business inform of information, latest developments and videos. It’s a good strategy to get people interested in your business . Personalizing it using the information they have provided makes them feel much more appreciated. Give your customers a channel to voice their opinion. It wouldn’t probably work better if they tell you as it is. This way you get the advantage of mitigating mishaps before they escalate and know how to improve customer satisfaction.
Receiving a token puts a smile on everyone’s face. Offering incentives and discounts on loyal customers will retain them in the business as just that. If you ask nicely they might want to help you advertise through word of mouth. Referrals are the best way to get the traffic and your customers might be an invaluable resource in this sector. In exchange preferential treatment would be in order. The fact that they have been standing with you for sometime makes them a very crucial part of your business. Nothing but the truth should be your business philosophy. The best behavior is to honor promises and to never stop following up and responding to clients even when things stall. If your customers can rely on you they will be tolerant in such events and you should make it up to them if they do.